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Frequently asked questions
Can I cancel anytime?
Yes! You can cancel anytime if you are not satisfied with our services. Although, we know you're gonna love us!
Are there any additional fees?
The monthly subscription covers your access to the platform and allows for you to have unlimited users within it. The only other fee that may be charged is for usage of SMS & Email. However, these charges are minimal just $10 dollars will give you about 10,000 emails or 1,000 text messages. Unless you are running extremely large marketing campaigns that much is sufficient for most small businesses.
Do you offer support?
YES! We provide you with help docs, video how to tutorials, step-by-step guides, interactive user guides, and even 24/7 Live Chat and agent tech support. If that's not enough, we also offer on-demand Zoom support. You will have all the help you need to be fully successful!
Do I get training?
We want to make sure you are set up for success, so help you get set up and train you on how to use Novulty EngageHub on a day to day basis. You'll be greeted with a hour long training session and technical set up call. You'll experience a white-glove onboarding experience to get you ready to grow your business.
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